![]() ![]() ![]() ![]() You also get 10 GB of storage per member with this plan. Standard: $6.67 per user per month, which includes unlimited message archives, unlimited apps, group video calls with screen sharing, and secure collaboration with outside organizations using Slack Connect.Here’s a breakdown of Slack’s premium plans: In that regard, both Slack and Teams are evenly matched. Groups can then use Macros and other support apps to serve your employees and help them get the support they need.Ultimately, your decision between Slack vs Teams will probably come down to pricing. ![]() This allows you to set up triggers to assign messages to groups, and have an agent directly support your employees using live messages. You can set the Slack handle linked to the Slack Direct Messages channels as IT support, HR services, sales, or any internal workflow that may need its own channel for conversations.Īny direct message to the handle will come in as a messaging conversation to Zendesk via Slack. Other file types can be added to the allowed list. By default, five file types are supported as attachments (.pdf.to the handle within a channel will not start a messaging conversation in Zendesk.Sending a direct message to the Slack handle, while logged in as the handle, will not create a live message in Zendesk (to prevent echoing).Thread conversations are not supported for this iteration, this means replying within a thread in the direct message will not come over to Zendesk.Currently, one to many (multi-conversation) is not supported. Slack DM as a channel is intended to support 1:1 requests. In addition to the messaging limitations described here, the following limitations apply to this release: See About Staff roles in Zendesk Admin Center. See Activating and deactivating the Zendesk Agent Workspace. Zendesk Suite OR Support + Chat (Team plan or above). ![]()
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